Terms & Conditions
Last Updated: July 2026
Welcome to our website. These Terms & Conditions govern your use of our website and the booking, rental, delivery, and use of construction equipment and related services provided through our website.
By accessing our website, submitting a quotation request, making a booking, or using our services, you agree to these Terms & Conditions. Please read them carefully before confirming a booking.
1. About Our Services
We provide construction equipment rental and related services within the United Arab Emirates (UAE).
Equipment availability, rental prices, delivery charges, rental periods, and other conditions may vary depending on the equipment selected, booking dates, location, and operational requirements.
Submitting a quotation request does not by itself guarantee equipment availability or constitute a confirmed booking.
2. Equipment Information
We make reasonable efforts to ensure that equipment descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.
However, product images may be illustrative, and minor differences in appearance, model, specifications, attachments, or configuration may occur where appropriate.
Customers should review the equipment information carefully and contact us before booking if a particular specification or capability is essential for their project.
3. Prices
Rental prices are displayed on the applicable product pages or provided as part of a quotation.
Prices may depend on factors including:
- Equipment type
- Rental duration
- Delivery location
- Equipment availability
- Transportation requirements
- Additional services requested by the customer
Any applicable charges will be communicated through the product page, booking process, quotation, or other applicable documentation before the booking is finalized.
4. Delivery & Transportation Charges
We provide equipment delivery within the UAE, subject to availability and service-area requirements.
Delivery and transportation charges vary depending on the customer's location and equipment selected.
Customers can review the applicable location-based delivery charges on the relevant product page where available.
Additional transportation or handling charges may apply if special arrangements are required because of site accessibility, permits, loading requirements, or information not disclosed when the booking was made.
Please refer to our Shipping & Delivery Policy for further information.
5. Bookings
A booking is subject to equipment availability and confirmation.
Customers must provide accurate information when submitting a booking, including their name, contact details, required equipment, rental dates, and delivery or project location.
We reserve the right to contact the customer to verify booking information before equipment is dispatched.
6. Cancellation Policy
Customers may request cancellation within 24 hours after booking confirmation, provided that the equipment has not been dispatched or delivered.
After the 24-hour cancellation period, a booking may no longer be eligible for cancellation.
A cancellation may also be declined within the 24-hour period if the equipment has already been dispatched or delivered.
Please refer to our Return, Refund & Cancellation Policy for complete details.
7. No Returns After Delivery
Due to the nature of construction equipment rentals, we do not accept returns for a refund after equipment has been delivered or the rental period has started.
Returning equipment before the scheduled end of the rental period does not automatically entitle the customer to a refund for unused rental time.
Nothing in these Terms is intended to exclude any rights that cannot legally be excluded under applicable law.
8. Payment
Customers must pay all applicable rental, delivery, transportation, and other agreed charges according to the payment terms provided during booking or quotation.
Payments made online are processed through secure payment systems.
We do not intentionally store complete credit or debit card details on our own systems. Payment information is handled by the applicable payment service provider using its security and encryption procedures.
9. Customer Responsibilities
The customer is responsible for ensuring that:
- The selected equipment is appropriate for the intended work.
- Equipment is operated only by suitably trained, qualified, and authorized persons where required.
- Equipment is used according to manufacturer instructions and applicable safety requirements.
- Equipment is not overloaded, misused, modified, or used for unauthorized purposes.
- The delivery and operating location is reasonably safe and accessible.
- Any required permits, permissions, licenses, or site approvals are obtained.
- Equipment is reasonably protected against theft, loss, misuse, and avoidable damage during the rental period.
The customer must immediately stop using equipment and contact us if they believe it has developed a fault that could affect safe operation.
10. Equipment Inspection
Customers should inspect equipment upon delivery.
Any visible damage, missing components, incorrect equipment, or operational problems should be reported promptly.
Failure to report pre-existing visible damage may make it more difficult to determine when the damage occurred.
11. Damage, Loss & Misuse
Customers may be responsible, subject to the rental agreement and applicable law, for damage, loss, theft, or additional costs resulting from misuse, negligence, unauthorized operation, improper handling, overloading, accidents, or failure to take reasonable care of the equipment.
Normal wear resulting from proper use during the agreed rental period is treated separately from customer-caused damage.
12. Equipment Faults
If equipment develops a mechanical or operational fault during normal permitted use, please stop using it where continued operation may be unsafe and contact us promptly.
Depending on the circumstances and availability, we may arrange technical assistance, repair, replacement equipment, or another appropriate solution.
We are not responsible for faults caused by misuse, unauthorized modification, negligence, overloading, improper operation, or failure to follow operating instructions.
13. Delivery Delays
We make reasonable efforts to meet agreed delivery schedules.
However, delivery may occasionally be affected by circumstances such as traffic, weather, equipment availability, mechanical problems, site-access restrictions, government requirements, or other circumstances outside our reasonable control.
Where a significant issue occurs, we will make reasonable efforts to communicate with the customer and arrange an appropriate solution.
14. Rental Period
The rental period begins and ends according to the dates and times agreed during the booking process or stated in the confirmed quotation or rental agreement.
Customers should contact us in advance if they wish to extend the rental period.
Extensions are subject to equipment availability and additional rental charges.
Keeping equipment beyond the agreed rental period without authorization may result in additional charges.
15. Website Use
You agree not to use our website:
- For fraudulent or unlawful activities;
- To submit false or misleading information;
- To interfere with the website's security or operation;
- To attempt unauthorized access to our systems;
- To copy or misuse website content in violation of applicable intellectual-property rights.
We may restrict access to our website where reasonably necessary to protect our services, customers, or systems.
16. Intellectual Property
Unless otherwise stated, the website's original text, graphics, branding, layout, and other proprietary content are owned by or licensed to us and are protected by applicable intellectual-property laws.
You may use the website for legitimate personal or business enquiries but may not reproduce or commercially exploit protected website content without authorization.
17. Privacy & Customer Information
Personal information is handled according to our Privacy Policy.
We do not sell customer personal information.
We may use service providers necessary to operate our website and services and may use Google advertising, analytics, and measurement services as explained in our Privacy Policy.
Where consent is required for particular data processing, advertising, or cookie technologies, we will seek it as applicable.
18. Limitation of Liability
To the extent permitted by applicable law, we will not be responsible for indirect or consequential losses resulting from improper or unauthorized use of equipment, customer negligence, inaccurate information provided by the customer, or circumstances reasonably outside our control.
Nothing in these Terms & Conditions excludes or limits liability where such liability cannot legally be excluded or limited under applicable UAE law.
19. Third-Party Services
Our website may use or link to third-party services, including payment providers, analytics services, advertising platforms, communication services, or external websites.
Third-party services may operate under their own terms and privacy policies.
20. Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes to our services, website, policies, or applicable requirements.
The latest version will be published on this page with an updated revision date.
Changes will apply prospectively as permitted by applicable law and will not override specific terms already agreed for an existing confirmed booking unless legally permitted or mutually agreed.
21. Governing Law
These Terms & Conditions and our services are governed by the applicable laws and regulations of the United Arab Emirates.
Any dispute will be handled in accordance with applicable UAE law and the jurisdiction of the competent UAE courts, subject to any mandatory consumer-protection rights that may apply.
22. Related Policies
These Terms & Conditions should be read together with our:
- Return, Refund & Cancellation Policy
- Shipping & Delivery Policy
- Privacy Policy
If specific terms in a confirmed quotation or rental agreement differ from general information on the website, the specifically agreed terms will apply to that booking to the extent permitted by law.
23. Contact Us
If you have questions about these Terms & Conditions, your booking, equipment rental, delivery, or our policies, please contact us:
Phone / WhatsApp: +971 52 811 6192
Email: gccconstruction2@gmail.com
When contacting us about an existing booking, please provide your name, booking or order number, equipment name, and relevant booking details.