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Refund & Cancellation Policy

Last Updated: July 2026

We are committed to providing clear and transparent information regarding cancellations, returns, and refunds for equipment booked through our website. Please review this policy before placing or confirming a booking.

1. Return Policy

We do not accept returns.

Due to the nature of construction equipment rentals, equipment cannot be returned for a refund after it has been delivered or the rental period has started.

Customers are responsible for reviewing the equipment details and confirming that the selected equipment is suitable for their requirements before completing a booking.

Returning equipment before the agreed end of the rental period does not entitle the customer to a full or partial refund unless otherwise agreed by us in writing.

2. Cancellation Policy

Customers may request cancellation within 24 hours of confirming their booking, provided the equipment has not yet been dispatched or delivered.

A cancellation is eligible only when:

  • The cancellation request is submitted within 24 hours of booking confirmation.
  • The equipment has not been dispatched or delivered.
  • The rental period has not started.

If all applicable conditions are satisfied, the booking may be cancelled and any eligible refund will be processed according to the original payment method.

3. Cancellation After 24 Hours

Bookings are generally non-cancellable after 24 hours from booking confirmation.

A cancellation may also be declined before the 24-hour period expires if the equipment has already been dispatched or delivered.

Any delivery, transportation, mobilization, preparation, or other service already completed may be non-refundable where applicable.

4. No Returns After Delivery

Once the equipment has been delivered to the customer, returns for a refund are not accepted.

The rental remains subject to the agreed booking period and rental terms.

Early return of equipment does not automatically result in a refund for unused rental days.

5. Refund Policy

We do not provide refunds for equipment that has already been delivered or for a rental period that has already started, except where required by applicable law.

A refund may be provided when an eligible booking is cancelled within the cancellation period described above.

Approved refunds will be returned to the original payment method used for the booking.

Processing times may vary depending on the customer's bank, card issuer, or payment provider.

6. Faulty or Incorrect Equipment

If you receive equipment that is faulty, damaged before delivery, materially different from what was booked, or otherwise not functioning as expected, please contact us as soon as possible.

We will assess the issue and, where appropriate, may arrange:

  • Technical assistance or repair;
  • Replacement equipment, subject to availability; or
  • Another appropriate resolution depending on the circumstances.

This does not cover faults or damage caused by misuse, negligence, unauthorized operation, accidents, overloading, improper handling, or use contrary to the equipment's operating requirements.

7. Equipment Inspection

Customers should inspect the equipment upon delivery.

Any visible damage, missing components, incorrect equipment, or operational problems should be reported promptly to our customer support team.

Customers may be responsible for damage or loss occurring during the rental period in accordance with the rental agreement and applicable law.

8. How to Request a Cancellation

To request a booking cancellation, contact our customer support team and provide:

  • Customer name
  • Booking or order number
  • Equipment name
  • Booking date
  • Reason for cancellation

The cancellation request must be received within the applicable 24-hour cancellation period and before dispatch or delivery.

9. Contact Us

If you have any questions about a booking, cancellation, refund eligibility, equipment issue, or this policy, please contact our customer support team.

Phone / WhatsApp: +971 52 811 6192
Email: gccconstruction2@gmail.com

When requesting a cancellation, please provide your full name, booking or order number, equipment name, and booking date so we can process your request efficiently.

Cancellation requests must be received within 24 hours of booking confirmation and before the equipment has been dispatched or delivered.